Menuly Q&A

Menuly is a hospitality operating system for restaurants, bars, hotels, cafes, food trucks, and other food-service venues. It combines digital menus, QR access, order intake, station routing, staff workflows, billing, reservations, reporting, and full POS features in one web-based system.

The idea is simple: a venue should be able to start small with a QR menu and grow into more operational control when it needs it. Menuly does not force a venue into a full POS on day one, but it can become a full POS when the venue is ready.

Menuly can publish QR menus, manage categories and items, support multiple languages, accept QR and staff orders, route items to kitchen or bar stations, manage active table sessions, handle bills, split bills, payments, refunds, reservations, and reporting.

Where configured, Menuly can also connect online payment providers, receive approved third-party delivery orders, and support electronic fiscal invoicing workflows such as Panama DGI FEL.

In its strongest form, the POS package, Menuly becomes the operational center of the venue. Staff can open tables, send orders, manage stations, print bills, settle payments, handle sub-bills, review activity, and keep control over the floor without heavy traditional POS hardware.

Yes. Menuly runs in the browser. Owners and managers can use laptops or desktops, staff can use tablets or phones, and guests can scan QR codes from their own devices. This makes setup lighter than a traditional POS installation and makes it easier to roll out updates.

Menuly has four packages so venues can choose how much operation they want inside the system.

• Choose Menu Light if you mainly need a simple QR menu and have a smaller menu.
• Choose Menu if your menu is larger, multilingual, image-rich, or changes often.
• Choose Orders if you want guests or staff to send orders to stations, but you still use another system for billing.
• Choose POS if you want Menuly to handle the full restaurant workflow from table to bill to payment and reports.

The POS package is where Menuly becomes more than a menu or ordering layer. It is built for venues that want one central system for real daily operation: tables, staff order entry, station tickets, bills, split bills, sub-bills, payments, refunds, reservations via venue QR code, a full reservations book, takeout and delivery orders, reports, and audits.

This is especially important for full-service restaurants where the bill changes during the visit, guests move items between bills, a table asks to split, or managers need to review what happened during a shift. POS gives the venue control and traceability.

Yes, in the POS package. A table can have a main bill and sub-bills. Items can be moved between bills, totals can be recalculated, and staff can settle payments more flexibly. This is useful for couples, groups, shared tables, events, or any venue where guests do not always pay as one group.

POS includes bill preview, bill printing, settlement, payment recording, refunds, reverse payments, and paid bill handling. Where configured, Menuly can also support online payment providers such as Yappy, BG Cards, PayPal, Venmo, and Stripe.

It is designed to give the venue practical payment control instead of only collecting orders.

Owners and managers configure online payment providers in Management, Operations, Payment Settings. The Payment Settings area includes general payment rules and provider setup for services available to that venue.

Payment credentials and provider account details should be treated as private. Only users who are allowed to manage payment settings should edit them.

Menuly can support electronic fiscal invoicing for Panama DGI FEL when the venue is configured for it. The restaurant enters business fiscal information such as RUC / DV and Razón Social; PAC credentials and The Factory HKA implementation settings are managed globally by Menuly.

Electronic invoicing happens after payment. If the provider or DGI is temporarily unavailable, payment should still complete and the invoice can be marked pending or error for retry.

Menuly is for hospitality venues that want to modernize without becoming trapped in complicated hardware-heavy systems. It fits restaurants, cafes, bars, beach clubs, hotels, food trucks, small chains, pop-ups, and venues with changing menus or multilingual guests.

It is also useful for venues that are not ready to replace their POS yet. They can start with Menu or Orders and later move toward POS when they want Menuly to take over billing and operational control.

Yes. A small venue can use Menuly as a polished digital menu. A busier venue can use it for order intake and stations. A full-service venue can use the POS package to manage tables, staff, bills, payments, and reservations.

The system is account-level and can support multiple active venues, so it can also grow with an owner who opens additional locations.

• Ease of use: Menuly is designed for everyday staff workflows, not only back-office administration.
• Flexible start: venues can begin with QR menus and upgrade when they need orders or POS.
• Less hardware pressure: because Menuly is browser-based, venues can use common devices.
• Operational clarity: orders, stations, bills, payments, delivery activity, reservations, and reports live in one system.
• Guest convenience: QR menus and QR ordering make it easier for guests to browse and place requests.
• Manager control: POS gives managers audits, refunds, billing tools, and shift insight.

The goal is that staff can understand the daily flow quickly: select a table, add items, send the order, watch stations, open the bill, and settle it. Managers get deeper controls, but the common workflows are kept direct and visual.

Items can be routed to stations such as kitchen or bar. Staff can send an order, and station pages show the items that need attention. Menuly can consolidate repeated items without deviations, helping station staff see quantities more clearly.

Orders can include reservation requests by email. POS includes the reservation book, with a stronger in-app workflow for reservation status, table assignment, notes, daily handling, and operational follow-up.

Venue QR is useful for opening the public menu, delivery, takeout, and general venue access. Table QR is tied to a table session and is designed for guests ordering from a specific table. Menuly can support both, depending on package and venue settings.

Yes, through an approved connector or middleware service. Menuly provides a delivery integration endpoint, token, and JSON format for approved connectors that send third-party delivery orders into Menuly.

Most restaurants do not paste the Menuly endpoint directly into Uber Eats, DoorDash, PedidosYa, Rappi, or similar merchant portals. The connector handles the technical bridge and sends Menuly a normalized order.

Delivery Services controls which delivery service labels are available for a venue. Selected services appear in the POS delivery order screen, so staff only choose from services the venue actually uses.

For third-party integrations, selected third-party services are also the provider labels Menuly accepts from approved connectors. Own Driver is for delivery handled by the venue.

Managers can open Management, go to Items, and click Download CSV. The CSV includes the Menuly item ID that approved connectors use when sending order items.

In the MVP, third-party delivery imports should send item ID, quantity, and notes. Structured modifiers from external delivery apps are not part of the MVP yet.

No. System Health is a Menuly superuser administration area. It is not part of the normal owner or manager workflow.

A venue starts by adding venue information, menus, categories, items, prices, languages, and optional images. Then QR codes can be generated. If the venue uses Orders or POS, staff users, stations, tables, billing behavior, and operational settings can be configured.

Yes. Menuly is intentionally staged. A venue can start with Menu Light or Menu, move to Orders when it wants intake and station routing, and upgrade to POS when it wants Menuly to handle billing, payments, reservations, reporting, and full operational control.